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Job Description: Communications Officer

 

Position

Communications Officer

Experience

1-3 years

Reporting To

Manager – Strategic Communications, Praja Foundation

Location

Mumbai

 

About Praja

Over the past 25 years, Praja Foundation has worked to enable accountable urban governance in India. We partnered with the Mumbai Corporation to develop its first Citizen Charter and revamp the citizen grievance mechanism, including Complaint 1916. Praja’s pioneering study on urban governance reforms led to the creation of the Urban Governance Index (UGI), a tool used by MoHUA, NITI Aayog, and NIUA to inform policy. In 2024, UGI 2.0 mapped governance across 31 cities, strengthening transparency and service delivery. Praja also collaborates with state and city governments to drive reforms and build capacity that improve council deliberations, leadership skills of elected representatives, financial management, and citizen participation in local decision-making.

 

The Role

Praja Foundation is looking for a Communications Officer who will help translate the organisation’s work into clear, engaging and accessible communication for the stakeholder including elected representatives, administration, media and public.

The role focuses primarily on writing, storytelling and visual communication, helping simplify complex urban governance and policy issues for wider audiences. This position is ideal for someone who enjoys writing, explaining ideas clearly, and communicating civic and public policy issues in a meaningful way.

 

Why the role matters

This role ensures that Praja’s research findings, programme outcomes and impact stories are communicated clearly to key stakeholders such as elected representatives, government officials and citizens. Over the next five years, Praja aims to strengthen its position as a thought leader in urban governance, and this role will contribute by translating research insights into clear and engaging communication that strengthens understanding and amplifies Praja’s impact.

 

Main Responsibilities

 1. Content Development & Storytelling

  • Translate Praja’s research and programme work into clear, engaging communication for diverse audiences.
  • Draft communication materials such as newsletters, primers, video scripts, press release.
  • Develop content for Praja’s website and digital platforms.

 

2. Programme & Stakeholder Communication

  • Strategize and develop communication for campaigns and events such as consultations, media release, workshops.
  • Prepare event invitations, communication collaterals and post-event summaries.
  • Document programme insights, learnings and impact stories for wider dissemination.

 

3. Visual and Digital Communication

  • Create infographics, presentation decks and communication creatives using tools such as Canva and MS Office.
  • Support the design and layout of reports, briefs and communication materials.
  • Manage Praja’s social media presence by planning and publishing relevant content and tracking basic engagement metrics.

 

Qualification, Experience and Competencies

  • Bachelor’s degree in communications, journalism, public policy, or related fields.
  • 2–3 years of experience in communications, public policy, research organisations, or the development sector.
  • Strong writing and editing skills in English.
  • Ability to understand and simplify complex ideas or policy issues.
  • Basic visual communication skills and familiarity with tools such as Canva, MS Office, and social media platforms.
  • Good organisational skills and ability to manage multiple tasks.

 

Personal Competencies

  • Strong writing and storytelling ability
  • Attention to detail and clarity in communication
  • Ability to simplify complex information
  • Structured and organised working style
  • Interest in urban governance, civic issues, or public policy

 

Location

Mumbai (Only city residents eligible)

 

Compensation

The annual compensation will range from 6 lakhs to 6.5 lakhs, depending on qualification and experience.

 

Kindly send your resume to hr@praja.org

 

When applying for the position, kindly mention “Applying for Communications Officer” in the email subject.