Survey of Praja Foundation shows decline in citizen grievances but resolution time is longer
Praja Foundation, an NGO enabling accountable governance, has surveyed the grievances of citizens registered with the BMC over the past ten years. Data from BMC’s Centralized Complaint Register System (CCRS) shows that the number of complaints related to civic issues like road repairs, drainage, toilets, water supply, pest control and solid waste management (SWM) declined in the last two years Is.